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Posts Tagged ‘what our manner conveys’

Jo 17Sometimes it’s not so much what we say but rather how we say it that conveys our true feelings about something or someone, isn’t it? We can try hard to reign in our emotions, but, whether we are aware of it or not, those extraneous messages of ours can often shout louder than anything we say. Perhaps it’s our facial expression or some other type of body language that gives us away. Or, when on the phone, our tone of voice can also convey so much, in either a positive or a negative way.

Recently, in the space of about an hour, I had two interesting phone conversations which differed markedly, like the proverbial chalk and cheese. After the first, I felt I had been heard, understood and encouraged. After the second, I felt the exact opposite—ignored, misjudged and extremely discouraged. And this largely resulted from the tone of voice each of these ladies employed.

In the first conversation, the caller conveyed from the outset via her voice alone that she was interested in what I had to say and concerned about the issue I wanted to discuss. It began something like this:

‘Good morning. Jo-Anne, is it? My name’s Bec. I’m calling back in regard to the message we received in our office this morning. Now how can I help you?’

I like this caller, I thought instantly. Her tone was warm and caring and this continued throughout our conversation, as she questioned me more and listened patiently while I explained my dilemma. She took time to respond to my concerns, gave me the clear information I needed and, at the end, reassured me she would do all she could to help. Even more than the words she spoke, it was her kind manner that impacted me the most and still stays with me now.

The second conversation was just a tad different. It began something like this:

‘Hello. It’s Mary here. I just have this name ‘Jo-Anne’ written on a note to me. So what’s this about?’

I was taken aback from the outset at this caller’s abrupt, aggressive tone. I tried to connect with her in a friendly way before asking my questions, but to no avail. She answered in almost monosyllables, giving as little information as possible, then asked rudely if that was all. I had a further issue, however, and she grudgingly stayed online, but I could hear the increasing annoyance in her voice and sense her unwillingness to listen and help in any way. Now, sadly, all that remains with me from that conversation is frustration and resentment—and the need to forgive!

Since then, I have asked myself what my own manner and tone of voice convey in general. I know at times I too can become impatient—and I’m sure that shows. But I hope and pray I am learning to speak with much more grace and kindness, like my first caller did, and that my manner communicates something at least of the godly love and understanding we all need to experience.

Love is patient, love is kind. It does not envy, it does not boast, it is not proud. It is not rude, it is not self-seeking, it is not easily angered, it keeps no record of wrongs. 1 Corinthians 13:4-5

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